Encore presentation featuring dee ann turner from chikfila and author of the book its my pleasure. The impact of extraordinary talent and a compelling. Cathy was visiting a highend hotel, and when he thanked an employee, the man helping him replied genuinely, my pleasure. Jan 03, 2016 its my pleasure explains the impact of the combination of extraordinary talent and a compelling culture. She speaks all over the united states and internationally for both business and nonprofit organizations on the topics of leading culture, talent selection and talent development among others.
I complimented a worker on the fantastic customer experience and heard, its our culture. Its my pleasure the leadership blueprint for strong organizational health dee annturner. Chickfila is a fastfood restaurant based out of atlanta with over 2,000 locations all over the u. As she described her experience with chickfila, dee ann argued that truett. Based on her more than thirty years at chickfila, most of which have been spent as vice president, corporate talent, dee ann turner shares how chickfila has built a devoted talent. Jan 26, 2018 but often i veer into sarcasm and say it like a teenaged chickfila employee who attended training on the day everybody learned to say my pleasure, but skipped the day when everybody.
The impact of extraordinary talent and a compelling culture as want to read. Turner is head of recruitment and retention of both franchisee operators and staff. Its been proven time and time again, chickfila is one of the happiest places on earth. The impact of extraordinary talent and compelling culture, she shares the secret sauce of chickfilas highly. Sure, they train and require everyone to say it, but it is a reflection of the companys heart and soul. I am now in the habit of saying it s my pleasure when someone says thank you, but it s because of another company based in the south well, if florida counts. May 03, 2018 at chick fil a, if you say, thank you, to an employee, youll hear my pleasure, in response. In her newly released book, its my pleasure,the impact of extraordinary talent and a compelling culture turner ponders the answer to that question. Our phrase for the week show notes episode 021016 title. At chickfila, if you say, thank you, to an employee, youll hear my pleasure, in response. Discover the secret sauce chickfilals compelling culture from the book its my pleasure by dee ann turner c 2016 dee ann turner my pleasure.
She is the author of a book called, its my pleasure. Dee ann turner has worked for chick fil a for more than 30 years and currently serves as vice president, corporate talent. Chickfila employees are trained to stray away from the phrases youre welcome or no problem, instead saying things like my pleasure, which make it stand out from its competitors in terms of customer service. The underlying theme of her work is the creation and maintenance of what she calls a compelling cultureone that not only. Dec 08, 2015 ap photomark lennihan in dee ann turners new book, its my pleasure. Making it a pleasure to serve one of cathys simplest expressions of love has become a memorable part of the chickfila experience.
The company really believes they are serving you, the customer, and that the thanks is all theirs. Chickfila vp of corporate talent reveals secret sauce to. Since 1964 chick fil a has been the home of the original chicken sandwich with two pickles on a toasted butter bun. Its my pleasure a brief interview with deeann turner vp of talent at chickfila its my pleasure. Three tips to creating a compelling culture from chickfila. My favorite culture story, which i share in my keynote address, highlights chickfila, a fastfood restaurant based in the united states, which is a benchmark for all things employee engagement. How many times will chickfila servers say my pleasure. Since 1964 chickfila has been the home of the original chicken sandwich with two pickles on a toasted butter bun. A qsr magazines annual drivethru report confirmed that chickfila employees were the most likely of 15 chains surveyed to say please and thank you and smile at drivethru customers. I believe in them and know that the marketplace is better because every day they go above and beyond to serve guests and create remarkable experiences for them.
I wonder why other similar businesses dont look to. You always get great food and great service at chickfila. Two of the most important differentiators of a business are its. If youve ever been to chickfila, youve no doubt heard the words, my. And its also why chick fila is probably the organization i most highly respect.
The impact of extraordinary talent and a compelling culture at. Chickfila is known as one of the friendliest and most respectful restaurant chains in the u. Chickfila encourages its staff to develop such plans, and then supports them by providing budget for necessary classes, books and conferences. Based on her more than thirty years at chick fil a, most of which have been spent as vice president, corporate talent, dee ann. If you mange people in any capacity, i recommend that you order a copy because it is full of authentic and practical advice that will help you invest more intentionally in your team. The book is a culmination of 30 years of work at chickfila. Ive started using my pleasure in everyday conversation. Publix is my favorite grocery store for a lot of the same reasons you love chick fil a.
Culture is created by the stories those relationships tell. For turners three remaining tips on finding the right who, as well as her thoughts on building teams, a compelling company culture, and engaging guests, read on and order her book here. In 2015, dee anns first book, its my pleasure, the impact of extraordinary talent and a compelling culture was released and became a bestseller. Anyone who has been to chickfila and muttered a thank you has heard an employee reply, its my pleasure. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual. Its my pleasure dee ann turner sharing how chickfila has built a devoted talent and fan base that spans generations, this book tells powerful stories and provides practical applications on how to develop extraordinary talent. I have lunch scheduled with a millionaire what should i ask him. However, we also offer many healthy alternatives to typical fast food.
Its my pleasure gives an inside look at what makes chickfila u. If youve ever been to chickfila, youve no doubt heard the words, my pleasure. Print my daughter and i love chick fila and end up going there a couple of times a month as a treat for the both of us. Dee ann turner businesses are built by growing relationships with customers. Chickfila has long been celebrated as a company that does things a little differently.
Its my pleasure tells powerful stories and provides practical. Its my pleasure, the impact of extraordinary talent and a compelling culture is out of print. The impact of extraordinary talent and compelling culture is a new book by dee ann turner, vice president of corporate talent at chickfila. Jan 11, 2016 chickfila employees have helped chickfila become just as known for its secondmile service and delivering the signature response of its my pleasure as it is for delicious chicken. Dee ann was my final interview prior to me being hired on as a parttime administrator at chick fil a s support center. Popular chick fil a books meet your next favorite book. Dec 26, 2016 she was previously the vice president of corporate talent at chickfila for 16 years. Youre welcome seems too indifferent, and were told to use elevated language, the employee says. Its my pleasure a testament to the value of simple wisdom. Debut author turner has spent the last 30 years as the vice president of corporate talent at chickfila but prefers to describe herself as an opportunity facilitator. And even more importantly, their employees are happy working there. It s my pleasure tells powerful stories and provides practical. Nov 03, 2015 in 2015, dee anns first book, its my pleasure, the impact of extraordinary talent and a compelling culture was released and became a bestseller. Ap photomark lennihan in dee ann turners new book, its my pleasure.
The impact of extraordinary talent and a compelling culture is a guidebook to the brand success of. I mean there are definitely worse habits to have, but it s kind of weird when you hold the door for a stranger and when they thank you, you respond with, it s my pleasure. The impact of extraordinary talent and a compelling culture e book. I worked at chickfila from junior year of high school through the summer before junior year of college. Identify one area in your own leadership that stands at odds with your companys mission, purpose, and principles, and plan out a course of action to realign your leadership. From the familiar phrase its my pleasure ringing through its restaurants to being closed on sunday. At chickfila, team members commit to give to the company their hard. In it she reveals what she believes is the secret to customer servicewhich is the same secret that makes selling and serving chicken more than a career pit stop. These were four long and sometimes painful years, and i would always joke with my friends and coworkers and say that one day i was going to write a book about working at chickfila. Nov 03, 2015 it s my pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build andor stimulate a company s culture. Chick fila is an extraordinary organization with one of the most distinctive and most powerful cultures i have ever studied. Chickfila is special because their leaders get it jill. Named for a saying thats the norm in the food chain that now permeates businesses everywhere, its my pleasure shares lovely stories of the people making chickfila a powerhouse business continuing to. Read chapters two, three, and four of dee anns book its my pleasure, and look for further information that would help you in your leadership.
It s always a pleasure and also a privilege to talk about the amazing work of chick fil a operators and their team members. Dee ann turner has dedicated over 30 years to her career at chickfila, currently serving as vice president, corporate talent. Chickfilals compelling culture from the book its my pleasure by dee ann turner. Based on her more than thirty years at chickfila, most of which have been spent as vice president, corporate talent, dee ann turner shares how chickfila has built a devoted talent and fan base that spans generations. Though theres nothing in the official chickfila employee training on saying my pleasure, according to a reddit user who works there, its still an important part of the company culture. Chickfila is a fastfood restaurant based out of atlanta with over 2,000 locations all. Aug 14, 2018 though theres nothing in the official chickfila employee training on saying my pleasure, according to a reddit user who works there, its still an important part of the company culture. Danny ryan talks to tommy about a book he read called its my pleasure by dee ann turner of chickfila. Buy at local store enter your zip code below to purchase from an indie close to you. Read chapter one of dee anns book its my pleasure, and look for further information that would help you in your leadership.
This book describes exactly why chick fil a is the best fast service restaurant. Its always a pleasure and also a privilege to talk about the amazing work of chickfila operators and their team members. The impact of extraordinary talent and a compelling culture turner, dee ann on. Her lessons draw heavily upon her own experiences at chick fila and. Over the years, she has played an intricate role in growing chick fil a s unique and highly regarded culture. Its my pleasure hardcover the impact of extraordinary talent and a compelling culture. She was previously the vice president of corporate talent at chickfila for 16 years. Chickfila vp of corporate talent reveals secret sauce to companys success its my pleasure. Instead of looking at team members as simply there to do a job, start looking at them as people you can. Theres a great story behind the phrase and its the foundation of why chickfila is one of the most successful chains in the u. Dee ann turner has worked for chickfila for more than 30 years and currently serves as vice president, corporate talent. Over the years, she has played an intricate role in growing chickfilas unique and highly regarded culture while overseeing recruitment, selection, and retention of corporate staff and the recruitment and selection of chickfila franchisees.
I have gone by many a time, not even being hungry, but in a down mood, just kn. Ive just finished reading its my pleasure and this fabulous book will give you an inside look into just how they do it at chickfila. In this book, dee ann turner, who has worked for chick fila for more than 30 years. There s a great story behind the phrase and it s the foundation of why chick fil a is one of the most successful chains in the u. What chick fila teaches us about the power of elevated language. Read chapter one of dee anns book its my pleasure, and look for further. Dee ann turner publicly reveals for the first time the core dna of chickfilas people. The same ama confirmed most chickfila employees do use the term regardless.
The impact of extraordinary talent and a compelling culture. Students praised the decision by packing up their antichickfila signs and going back to the dorms to sleep off their hangovers. Apr 11, 2016 i left chick fil a about six months ago, and my first instinct when someone says, thanks, to me is still to respond with, my pleasure. My pleasure works but only if you say it the chickfila way columbus ledgerenquirer. My pleasure works but only if you say it the chickfila way. Its my pleasure interview with dee ann turner on its my pleasure is the coaching market in nashville saturated. Why chickfila employees will never say youre welcome. Its my pleasure explains the impact of the combination of extraordinary talent and a compelling culture. The university of kansas had no choice but to outright ban the phrase my pleasure due to its origins in christian fascism.
The impact of extraordinary talent and compelling culture, she shares the secret sauce of chickfilas highly effective business model that. The book goes into detail about how chickfila has built a team to create a compelling culture, how the culture has been grown and strengthened and how guests engage with the culture. Find this podcast 10 takeaways from its my pleasure by dee ann turner of chickfila on the threewill soundcloud, stitcher, and itunes. Dee ann turner, chickfila vp of corporate talent, details her organizations service and wowculture in its my pleasure.